Within many organizations, government and private sector alike, there is a move to outsource non-core business activities to specialist 3rd party service providers. It makes sense from both a quality and a cost perspective.
Our enterprise mobility solutions provider Mobile Mentor has been providing its government and enterprise customers with high quality mobile support services for many years.
24/7 Service Desk
Mobile Mentor operates a centralized service model for all mobile user support including procurement, configuration, provisioning, MDM enrolment, billing changes, porting-in, porting-out, troubleshooting, replacements, repairs and reporting. Experience tells us that having a single point of contact for all things mobile tends to make a real difference for everyone in clients' organizations from the IT Department to the end-users.
Their dedicated support service desk operates 24/7 so users in New Zealand, Australia and abroad are looked after around the clock.
Hardware Lifecycle Management
Mobile Mentor manages the full hardware lifecycle for our customers including procurement, distribution, repairs, replacements, reallocation and recycling of all mobile devices and tablets owned by the client.
Mobile Expense Management
As part of the Managed Mobility Services Mobile Mentor provides Mobile Expense Management (MEM) solutions to enforce mobile expense policy, monitor data usage, blowouts and provide reporting for both personal and company spend. This is done by addressing user behavior, optimizing rate plans, rationalizing unused services, identifying billing errors and mitigating roaming blowouts.
We are confident the benefits realized through enterprise mobility will lead to positive outcomes for our clients. We're proud to be in partnership with Mobile Mentor as we help clients realize the full potential of their communication solutions.
Learn how a unified critical communications approach can work, and how it can increase end user productivity, improve resilience and reduce costs.
Our Endorsed Global Partners for Managed Mobility Services:
Mobile Mentor is an independent mobile solutions provider for enterprise and government. They combine innovative technology, service excellence and many years of experience in the mobile industry to accelerate the mobile journey for their clients.
Their range of services allow enterprises to take advantage of the opportunities mobile technology brings, including mobility consultancy and implementation, mobile device management, mobile app development, 24x7 mobile service desk, BYOD solutions and mobile cost optimization.
Mobile Mentor's clients reduce costs and increase revenue by using mobile as a channel for doing business.