Enterprise mobility has shot to the top of the agenda for many CIOs and today, organizations are looking for ways to harness the power of mobile technology.
How will your organization unlock the full potential of mobile technology?
We can help you define your mobility needs, create a vision for mobilizing your organization's processes and build a strategic road map to help your front-line become truly mobile.
Mobile apps are revolutionizing the way we work and a growing number of organizations are looking for mobile solutions that will give them a competitive advantage.
Deploying smartphones and tablets alone is not going to make a great difference to your staff, it is the apps on the devices that are going to make them more productive in the field. Equipping them with the right apps will give your employees or partners access to real-time information and allow for better collaboration in the field, which ultimately lets them make critical decisions faster.
Together with our enterprise mobility solutions partner Mobile Mentor, we provide the tools and services to help you rapidly deliver enterprise mobile apps and forms that integrate with your back-end systems and deliver the content on any device. As part of the app delivery we provide change management services where we train your users on the app, monitor the uptake and provide ongoing and pro-active support for your users.
Within many organizations, government and private sector alike, there is a move to outsource non-core business activities to specialist 3rd party service providers. It makes sense from both a quality and a cost perspective.
Our enterprise mobility solutions provider Mobile Mentor has been providing its government and enterprise customers with high quality mobile support services for many years.
Mobile Mentor operates a centralized service model for all mobile user support including procurement, configuration, provisioning, MDM enrolment, billing changes, porting-in, porting-out, troubleshooting, replacements, repairs and reporting. Experience tells us that having a single point of contact for all things mobile tends to make a real difference for everyone in clients' organizations from the IT Department to the end-users.
Their dedicated support service desk operates 24/7 so users in New Zealand, Australia and abroad are looked after around the clock.
Mobile Mentor manages the full hardware lifecycle for our customers including procurement, distribution, repairs, replacements, reallocation and recycling of all mobile devices and tablets owned by the client.
As part of the Managed Mobility Services Mobile Mentor provides Mobile Expense Management (MEM) solutions to enforce mobile expense policy, monitor data usage, blowouts and provide reporting for both personal and company spend. This is done by addressing user behavior, optimizing rate plans, rationalizing unused services, identifying billing errors and mitigating roaming blowouts.
Mobile Device Management (MDM) has been around for some years now and many large organizations are revisiting their MDM choices because their needs have changed or their platform is not performing to their standard.
Other, often smaller, organizations are investing in MDM for the first time and are unsure where to start to implement a successful MDM deployment. Our partnership with Mobile Mentor means we have a solution for both. We provide MDM-as-a-Service which means that we assist organizations to make the right decisions around platform selection, mobile policy, hosting options and design. We offer change management and training during the implementation phase and once the MDM tool is in place we can administer it on behalf of the client.
Despite promising great potential, many mobility projects fall at the last hurdle: user adoption. In order to protect the investment enterprises and government agencies are making in mobility it is important to manage technology changes effectively.
Our partner, Mobile Mentor has the expertise and the processes to take mobility projects through to a successful conclusion by training and mentoring the end-users, providing ongoing support, monitoring adoption and proactively managing the 'tail'.
Whether it is an MDM roll-out, new device roll-out, network transition or the deployment of a new app, change management needs to be a key part of your delivery if you want to realize the business benefits of mobile technology.
We are confident that the benefits achieved through a clear enterprise mobility strategy will lead to positive outcomes for you. We're proud to be in partnership with Mobile Mentor as we help clients realize the full potential of their communication solutions.