The Customer experience

Our Customers Come First

3 core values set Tait apart from our competitors:

  1. The commitment to listen
  2. The courage to act
  3. The integrity to deliver what we promise

How do we make sure those things happen?

Craig talking about the customer experienceMeet Craig: Craig is a Tait Account Manager. When you partner with Tait to meet your communication needs, you will work directly with someone like Craig.

He is your direct point of contact through every process of your journey – from RFP through to project completion and into the future. And although he is always just one phone call away, there are a few other experts Craig will bring on board to meet your communication needs.

Watch the video above and Craig will introduce you to them.

The Customer Experience video transcript

Craig: Hi, I'm Craig, an account manager here at Tait Communications. When you partner with Tait, I, or someone just like me, will work with you to ensure that all the resources of Tait Communications are brought forward to meet your objectives and overall needs. And I'm the one, you would call to address any concerns or needs you might have along the way."

I'll start by checking in with a Project Manager like Michael, who works alongside you for the duration of your specific project, to ensure your business objectives are met and that project assistance is always available when you need it.

We'll work with a Principal Consultant like Jan to analyse your organisation in depth, to challenge you, and to design a custom-built solution that will surpass both your technical and commercial expectations.

Your vision is then turned into the reality of a world class system, designed by a team of System and Project Engineers like Terry and Andrew. Their unparalleled radio engineering experience will ensure that your new system is installed quickly, performs exactly as you expect it to under all conditions, and that it is built within your budget.

They will cooperate with a Partnering Manager like Mads to make sure your Tait communications system integrates seamlessly with your other business systems.

I will also contact Design Engineer's like Connie who will modify your radios with special features to meet your users' unique and specific needs.

When your system is ready to deploy, a Customer Engineer like Paul will conduct a Factory Acceptance Test with you to ensure everything meets your standards.

And then I'll bring another Customer Engineer like Dave with me to work on location with your people to secure a smooth and successful deployment.

Trainers like Stuart will educate your users to ensure a rapid and positive migration.

Once your system is live, then Customer Support Engineers like Ariana will be on hand to assist you with any system queries or requirements, and to give you on-going confidence, System Design Consultants like Brent will deliver professional technical support on location to make sure your new system continues to perform beyond your expectations into the future.

And if you ever need anything else from Tait, I will always be just a phone call away.

Why do loyal customers around the world love their Tait solutions?

Because, every member of our global team is passionate about building exceptional communications systems that go well beyond our customers' expectations.

City of San Luis Obispo, USA

San Luis Obispo

Tait provided a P25 digital radio solution for the City of San Luis Obispo for use by police, fire and utility departments achieving 98.5% city-wide

Read case study