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Tait enables managed service for Victoria Government Radio Network

The Telstra Hosted Online Reporting (THOR) tool will provide state agencies in Victoria with the ability to generate custom, secure web-based reports from the StateNet Mobile Radio (SMR) and Fleetcoms networks’ call data records.

Brett Smythe, Tait Managing Director, Asia Pacific, says: Large multi-agency mobile radio networks require highly capable tools for management and reporting. Tait has been chosen to provide a secure and customizable network reporting tool that will enable agencies using to the state-wide Victorian SMR and Australia-wide Fleetcoms networks with access to vital call data information.

“THOR means that state agencies in Victoria, such as public safety and utilities organizations, will soon be equipped with the information they need to drive further efficiency in their operations. The new custom tool will allow users greater visibility of network data against their key performance indicators, such as fleet traffic volumes and call statistics, while enabling them to identify potential areas to improve communications efficiency and generate customer-specific audit reports, all from a central, secure and convenient web-based platform.”

Key Telstra customers will receive customized access to their call data records via the THOR tool. Secure web-based access for the tool was chosen over proprietary methods in order to reduce overheads for customers and allow flexible yet highly secure accessibility.

Network data will be housed locally in Melbourne on secure Tait servers, providing high-level resilience and load balancing to meet Telstra’s demanding requirements.

THOR is planned to be rolled out to Victorian agencies operating on both the SMR and Australia-wide Fleetcoms networks before the end of this year.

Tait has a long-standing relationship with Telstra to supply and support Victoria's GRN. The TaitNet MPT 1327 trunked SMR network run by Telstra, supports both government and commercial customers across 96 percent of the state. Tait is also currently upgrading Telstra’s Fleetcoms network, which provides Australia-wide metropolitan coverage to radio users working in utilities, government and general business sectors.

“The new THOR application builds on an already-successful partnership between Tait and Telstra, and we continue to work closely with them to provide reliable, large-scale managed services and innovative communications solutions which unlock meaningful results for government agencies,” concludes Brett.